FAQ
Are your stickers waterproof?
Yes, unless marked otherwise. Typically, all the glossy stickers are waterproof.
Why does my acrylic keychain look scratched?
You will receive your acrylic keychain with a protective layer of film that is on top of the design. You should be able to peel this layer off to reveal your shiny and vibrant keychain!
Can you sign or personalize my order?
I offer signed versions on all prints! If you want me to leave you a message on it as well, please leave a note with your order or contact me!
SHIPPING INFO:
The shipping cost includes postage and packaging. All items are shipped via Czech Post (Česká Pošta) and will/will not include tracking, depending on what Shipping option you selected.
Orders typically take 3-5 (3-10 days for candles) days to ship out after being placed. I usually ship orders out twice a week in bulk. Items are shipped from Ostrava, Czech Republic.
*Note: Some delays may occur during big shop sales/holidays.
Shipping Times:
Czech Republic:
| Ordinary Letter: |
2-5 business days |
| Registered Letter: |
1-3 business days |
International:
| Europe: | 4-14 business days |
| Rest of World: | 1-4 weeks (up to 3 months) |
*A note about international orders: It is possible that customs charges, including additional duties, taxes and or brokerage fees, may apply. Additional fees depend on your country, local tax rate and customs department and you are responsible for these fees. Please keep an eye on your package if it has tracking because it can be returned to me if it is not picked up at your post office in a timely manner.
Do you accept returns?
Sorry, I don't accept returns! All sales are final. If you need to cancel an order before it’s shipped, please get in contact ASAP! I'm not responsible for any damages, losses, or post office-related issues during shipment.
Please send me a message if you have any issues, and we can discuss!
My order is lost/stolen/damaged
Unfortunately, I'm not responsible for any packages that are lost/stolen/damaged during shipment and delivery. Most issues can be resolved by getting in contact with your local post office and opening a claim.
If items come faulty or damaged, please send photos and we can discuss!
If it's been more than 60 days and you still haven't received your order, contact me!
I need to cancel my order, change my address, or combine my orders
Send me a message! Include your order number(s) if you can. Your order will be delayed if I need to reach out to you about an error in your address so please make sure your address is correct before ordering!